onPlatinum ICT | Play IT Safe

Play IT Safe Checklist

10 things you should ask to make sure the IT support service you're getting meets the needs of your business.

Are you satisfied with the time it takes for your current provider to respond to incidents and service requests?*

Yes No

Are you confident that you are receiving the highest quality IT service and advice?*

Yes No

Does your provider adopt a proactive as well as reactive approach to managing IT support services?*

Yes No

Are the staff working on your IT systems experienced and certified to support the hardware and software you use?*

Yes No

Can you access support after-hours when needed?*

Yes No

Can you access the right mix of onsite versus remote service delivery to match your needs and budget?*

Yes No

Is your IT service provider locally staffed?*

Yes No

Is your IT service provider accountable for their performance?*

Yes No

Can your IT service provider offer a comprehensive support offering?*

Yes No

Is anyone keeping up with renewals and warranties?*

Yes No

If you are interested in being contacted regarding your IT requirements please complete your details below.

First Name

Last Name

Phone Number

Email Address

Disclaimer: By completing the details above and clicking submit you give your concent for a representative of onPlatinum ICT to contact you for more information.